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Customer Service

This skill-building Professional Service Works!® program uses the DiSC® Dimensions of Behavior assessment to help employees develop first-class competencies in meeting the service needs of external and internal customers.

This program cover the following key areas:
  • Identifying and understanding your own DiSC behavior using the Personal Profile System 2800 Series
  • Identifying and understanding to your customer's behavior
  • Increasing professionalism through better attitudes and teamwork
  • Managing special service situations and problems
  • Negotiating conflict

    Each employee will receive a Professional Service Works!® program participant's manual, including one Personal Profile System® assessment.

    Through our team approach to learning, the customization we provide for you, individual exercises and small group activities, we provide a fun, motivating approach for your employees.

    The DiSC® Professional Service Works!® program is a 15-hour program which is structured in five 3-hour modules, so it can be presented in a two-day format or in the module format over time. Back

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