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Conflict Resolution - Between You and Me: Solving Conflict

This program will teach your employees how to resolve conflicts themselves and improve relationships with coworkers. Your employees can learn to approach conflict head-on and work together to solve it. The result can be a long-term professional and productive relationship. No matter where the fault lies in a conflict situation, your employees need to recognize there are two sides to every story. The goal is to keep communication open and honest to get both sides of the story, to allow ventilation of emotions, and to listen without judging or arguing.

How-To Training Points
  • How to take responsibility for conflict and uncover both sides
  • How to ventilate and neutralize emotion
  • How to listen without arguing or judging and reach a consensus

    The video used presents several vignettes around three employees where viewers will see the principles in action. Each employee will receive a participant's binder, which will include discussion questions and activities. Through our team approach to learning, the customization we provide for the individual exercises and small group activities, we provide a fun, motivating approach for your employees.

    This program is presented in a half-day format. Back

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